Managing
an enterprise can be quite a hectic task sometimes. These are the
times when you wish for customer service software that would be
integrated to your complete system and you would not have to wander
around here and there to correct things. Integrated software is the
back bone of the enterprise which helps in managing the system well.
One such software available in the market is the Tech Excel. This
software service can be connected to the complete enterprise and you
can now enjoy the benefits of an integrated system. It contains a
number of utilities which could be beneficial for your enterprise.
Some
of the major benefits provided by tech excel include:
•
IT service management: The software provides a complete user friendly
and automated IT service including auto reset of the passwords and
updating portals etc. It also maintains a complete knowledgebase and
is responsible for all the technical jobs done within the enterprise.
So now with Tech Excel integrated in your office, you don’t need a
troop of IT technicians to pay.
•
IT asset management: The users interact with the system and all those
functions are managed by the IT service management. However the
underlying network and database is maintained by the IT asset
management. It takes care of the database and ensures that the
customer’s data always remain in its true form. All the updates to
the database are handled by this.
•
Online form and survey: Are you tired of appointing staff for handling
customer review.
Well
if so here is customer support software that can meet your needs! It
generates an automatic form and sends it to all the customers. It
even analyses them and generates the appropriate result statistics
and stores it for the top management.
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